Payment & Refund Policy

Payment & Refund Policy for 91Bizz

Effective Date: 01 June 2026

Welcome to 91Bizz, a product owned and operated by Exora Digital Solutions. These Terms and Conditions govern your access to and use of the 91Bizz platform, website, applications, products, and services.

By accessing or using 91Bizz, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must discontinue use of the platform.

1. Definitions

For the purposes of these Terms:

  • "91Bizz" refers to the software platform, website, mobile applications, and services provided by Exora Digital Solutions.
  • "Company" refers to Exora Digital Solutions.
  • "User" refers to any individual, business, organization, or entity accessing or using the platform.
  • "Business Account" refers to an account created by a business or organization on 91Bizz.
  • "Services" refers to all products, features, modules, and functionalities offered through 91Bizz.

2. Eligibility

To use 91Bizz, you must:

  • Be at least 18 years of age.
  • Have the legal authority to represent yourself or your organization.
  • Provide accurate and complete registration information.
  • Comply with all applicable local, national, and international laws.

3. Platform Services

91Bizz may provide access to:

  • Business Listings & Discovery
  • Website Builder
  • Domain Mapping
  • CRM Solutions
  • Point of Sale (POS)
  • Recruitment & Job Management
  • Product & Service Listings
  • Marketing & Promotions
  • Customer Management
  • Analytics & Reporting
  • Automation Tools
  • Third-Party Integrations
  • AI-Powered Features

The Company reserves the right to add, modify, suspend, or discontinue any feature without prior notice.

4. Account Registration

Users are responsible for:

  • Maintaining the confidentiality of login credentials.
  • Restricting unauthorized access to their account.
  • Updating account information when required.
  • All activities conducted under their account.

91Bizz shall not be liable for losses resulting from unauthorized account access caused by user negligence.

5. Business Profile Responsibilities

Businesses using 91Bizz agree that:

  • All information submitted is accurate and lawful.
  • Business licenses, permits, and certifications are valid.
  • Content does not violate any laws or third-party rights.
  • Products and services promoted comply with applicable regulations.

91Bizz reserves the right to remove inaccurate, misleading, fraudulent, or prohibited content.

6. Subscription Plans and Payments

Where applicable:

  • Subscription fees must be paid according to the selected plan.
  • Fees are non-refundable unless otherwise specified in writing.
  • Failure to pay may result in suspension or termination of services.
  • Prices may be revised with reasonable notice.

Taxes, duties, and government charges are the responsibility of the user.

7. Website Builder and Domain Services

Users utilizing website creation and domain mapping features acknowledge that:

  • Domain ownership remains subject to the registrar's policies.
  • Users are responsible for maintaining domain registrations.
  • Website content remains the responsibility of the business owner.
  • 91Bizz is not liable for third-party domain provider outages or failures.

8. CRM, POS, and Business Management Data

Businesses retain ownership of their operational data, including:

  • Customer Records
  • Sales Data
  • Inventory Data
  • Employee Information
  • Reports and Analytics

91Bizz provides the technology infrastructure but does not assume responsibility for the accuracy of business-entered information.

9. Job Postings and Recruitment Services

Businesses using recruitment modules agree:

  • Job listings must be genuine and lawful.
  • Discriminatory, misleading, or fraudulent job postings are prohibited.
  • Recruitment decisions remain solely the responsibility of employers.

91Bizz acts only as a platform provider and is not a party to employment agreements.

10. Acceptable Use Policy

Users shall not:

  • Violate any laws or regulations.
  • Upload malicious software or harmful code.
  • Attempt unauthorized access to systems.
  • Distribute spam or unsolicited communications.
  • Infringe intellectual property rights.
  • Use the platform for fraudulent or illegal activities.
  • Interfere with platform performance or security.

Violation may result in immediate suspension or termination.

11. Intellectual Property Rights

All rights, title, and interest in 91Bizz including:

  • Software Architecture
  • Source Code
  • Databases
  • Platform Design
  • User Interface
  • Workflows
  • Business Logic
  • Branding
  • Trademarks
  • Documentation

remain the exclusive property of Exora Digital Solutions.

No user may:

  • Copy or reproduce platform components.
  • Reverse engineer software.
  • Create derivative works.
  • Resell or sublicense platform technology without written authorization.

12. Patent, Trademark & Proprietary Rights

91Bizz may contain proprietary technologies, methodologies, workflows, and innovations protected by:

  • Copyright Laws
  • Trademark Rights
  • Trade Secret Protections
  • Patent Applications
  • Intellectual Property Registrations

Any unauthorized use may result in legal action.

13. Third-Party Services

91Bizz may integrate with third-party providers including:

  • Payment Gateways
  • Email Providers
  • SMS Services
  • Cloud Hosting Services
  • Social Media Platforms
  • Analytics Tools

The Company is not responsible for interruptions, errors, policies, or actions of third-party providers.

14. Service Availability

While we strive for uninterrupted service:

  • Platform availability is not guaranteed.
  • Maintenance windows may occur.
  • Unexpected outages may happen.
  • Certain features may be temporarily unavailable.

91Bizz shall not be liable for losses arising from service interruptions.

15. Limitation of Liability

To the maximum extent permitted by law:

91Bizz and Exora Digital Solutions shall not be liable for:

  • Indirect damages
  • Consequential damages
  • Loss of profits
  • Business interruptions
  • Loss of data
  • Loss of goodwill
  • Third-party claims

The total liability shall not exceed the amount paid by the user for services during the preceding twelve months.

16. Indemnification

Users agree to indemnify and hold harmless Exora Digital Solutions, its directors, employees, affiliates, and partners from any claims, damages, liabilities, or expenses arising from:

  • Violation of these Terms
  • Misuse of the platform
  • Infringement of third-party rights
  • Illegal business activities

17. Suspension and Termination

91Bizz reserves the right to suspend or terminate accounts for:

  • Violation of these Terms
  • Fraudulent activity
  • Non-payment
  • Security risks
  • Legal requirements

Termination may result in restricted access to platform services.

18. Data Backup and Recovery

Although reasonable backup procedures are maintained:

  • Users are encouraged to maintain independent backups.
  • 91Bizz does not guarantee recovery of deleted or lost data.
  • Recovery services may be subject to technical limitations.

19. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts having authority over the registered office location of Exora Digital Solutions.

20. Amendments

91Bizz reserves the right to update these Terms and Conditions at any time.

Updated versions will be posted on the platform and become effective upon publication.

Continued use of the platform constitutes acceptance of revised terms.

21. Contact Information

For questions regarding these Terms & Conditions, please contact:

Exora Digital Solutions
Email: legal@91bizz.com
Website: www.91bizz.com
Support Hours: Monday - Saturday, 9:00 AM - 6:00 PM